Field service refers to any services performed at a customer’s site, rather than in the engineer’s company office. With many of these sites being private spaces, like a customer’s home, the customer expectations to complete a job with skill, minimal disruption and speed is high.
FSM software can help improve efficiency, customer satisfaction, and the overall service delivery process. It can be used in a variety of industries and activities, including customer service, sales, installations, repair and maintenance, and inspections.
We know there is a huge range of logistics that need to considered when organising your workforce operations outside of the office, but RedZebra offers a solution with an easy-to-use interface, a comprehensive reporting tool, management and admin dashboards, a customer portal, and it gives field engineers the ability to work offline.
Will my business benefit from a Field Service Management system?
Absolutely! Anybody working in the field service industry, or who shifts between offsite and onsite locations, or that manages multiple team members concurrently, will see the benefit immediately.
FSM software will improve communication between teams, streamline all the day-to-day activities and empower your field service engineers.
A full-time business operation cannot work without an integrated field service management tool. The simplest of changes can transform your business – from enhanced communication, to automated invoicing, and minimising human error and duplication. RedZebra will save you time and money from day one, whilst improving your customer satisfaction.
Why should I choose RedZebra?
Don’t just take our word for it – we proudly provide service management software to a range of small and large UK businesses. By improving their processes and maximising efficiency, they’ve been able to grow their business and increase their customer base.
Take a look at our Case Studies page for examples.
Why is FSM software important?
A busy service company will often be juggling team, tools, devices and tasks – and all these resources need to be organised, streamlined and up to date. Without a system in place, it would be almost impossible to run a field service business efficiently.
RedZebra will enhance internal and customer communication, allowing you to see information in real-time and complete jobs effectively. So, whether you’re using it an engineer level for accessing work through your mobile device, or a Service Manager looking ahead at resources, or the Managing Director looking for a business overview, RedZebra’s FSM software is there to help.
RedZebra comes with all the features you’d expect from a widely-used and popular field service software mobile app. It provides everything that busy field service organisations like yours need, plus a reliable and knowledgeable UK-based support team.
Book your FREE personalised demonstration today and gain access to our demo system.
E: [email protected] or T: 01296 350350.
