We are proud to offer industry-leading customer support, with a dedicated implementation and training team to ensure you have a hassle-free experience onboarding with RedZebra. The Software Support Team will help you make the most of your service system throughout your working relationship with us.
No matter how simple and user-friendly it is, it can take time to get to grips with new software, learn its ins and outs and make it work effectively for your business. That’s why, in addition to our data upload support, training packages and report writing assistance, we’re always on hand to advise whenever you want to ask us a question or need help with an issue.
Software Training
Our training packages cover everything from basic initial training on our service management software to more specialised training for advanced users, such as how to use new modules.
Different businesses have different requirements and operational procedures, and we understand that the training you require needs to reflect that. Our training packages are designed to meet the needs of your business, so we’re happy to put together bespoke courses if our standard training isn’t quite what you’re looking for. We can also deliver advanced training to existing users, as well as focusing on any areas you or your team are struggling with.
Management Consultancy
Implementing a whole new system can be a complex process, and it isn’t always obvious how software can be used to best effect to improve the way a business operates. That’s especially true when you’re simply running your company the way you’ve always run it.
Report Writing
It won’t take you long to discover that one of the major advantages of the RedZebra is its comprehensive reporting suite. This enables you to see in-depth data on how each area of your service is performing.
Software Support
The expert technical guidance of our knowledgeable and experienced team will help you make the most of your investment in RedZebra throughout your working relationship with us.
Data Upload
Whatever data you hold, and wherever you hold it, our field service management software data upload services will pull it together and enter it into your new software. Our specialist tools allow us to manipulate data from disparate systems so that the software can understand it, meaning you won’t have to input data manually when you make the move to RedZebra.
Our data upload services don’t have to be limited to the initial import of your data when you first purchase the software. If you’re looking for more support than a one-off upload, we also offer the option of on-going data support to help you transfer your data in stages.
What our customers are saying
And when we ask if the system can do certain things for us, we may be stretching things a bit but they always try to look for ways. They’ve never said ‘no we can’t’.”
”That the team have always been very helpful, always trying to tailor what they offer to the business need rather than a one size fits all approach. Whenever there has been an issue it has been resolved promptly and the team are always more than happy to help with any additional requests.”
“One of the best things about RedZebra is the ability to speak to a person – not a machine or a switchboard. A person who cares, who’s willing to teach you how and why, and help you understand how to get to the end product.”
“We have an amazing rapport with the team at RedZebra, especially with Matt in Support!”
You can feel confident in the level of technical support our UK-based Customer Support Team provides. Contact us to understand how our Field Service Management software system works, and what the team at RedZebra will do to support you.
E:[email protected] or T: 01296 350350.
