When you run a busy water treatment, pumps or drainage business with a host of water and wastewater services, you’re constantly juggling numerous types of call. From controlling a Legionella outbreak to tackling corrosion and deposition issues in boiler water, you need to be able to assign the right specialist water treatment engineer to the job, and in a timely manner. That’s where RedZebra’s field service management software can help.
A water treatment industry solution
The best field service management software and mobile app in the UK
Wastewater services software
A pumping and drainage software solution
Water hygiene and treatment service management solution
Field Service Management Software Features
Designed to help you meet the demands of the competitive water treatment industry and offer the best possible customer service, our software has all the features you need. RedZebra speeds up paperwork, thereby reducing costs and delays, and for total convenience your field service engineers can access it from anywhere, on any device.
Customer management
RedZebra acts as your account nerve centre; securely holding all your customer data, from contact names and addresses across multiple bases, to a complete record of their water treatment service history, contracts and service level agreements.
Call logging
Stay on top of incoming calls, with a colour-coding system and a map view that lets you prioritise calls and assign them to the nearest available and appropriately qualified water treatment engineer. Our call management software allows you to drop calls instantly into an engineer’s diary, and they can then update the job details via their mobile device and capture the customer’s signature.
Quotes & Invoicing
Quote for water treatment jobs with ease using the Quotes module, which lets you keep track of quotes you’ve sent so that you can maximise incoming business. Save time by setting up recurring invoices and sending invoices in bulk, directly from the software.
Stock Control
Make sure you always have spare parts, disinfectants and everything else you need for providing water treatment services. Our stock management software keeps tabs on how much you have remaining of every item your engineers could need, and you can even set-up alerts to let you know when something is running low.
Reporting
RedZebra has a powerful reporting suite, making it easy to send professional-looking reports and allowing you to monitor your business performance across any metric you need.
Key Benefits of our Field Service Management Software
As a busy service management company, you’ll know how tricky it can be to balance planned work with ad hoc urgent breakdown jobs. When you’re constantly needing to reallocate jobs and manage their priority, you need software that can help you adapt speedily to an ever-changing situation.
Complete connectivity
User-friendly
Engineers can work offline
Signature capture
Customised to your exact needs
Improved customer service
Avoid duplication & errors
Save time & money
Common FAQs about RedZebra’s software
How to use our Water, Pumps & Drainage Service Software?
RedZebra field service management software is a user-friendly interface with a number of screens that give you real-time information about outstanding jobs. Simply drag and drop jobs to assign them to engineers, and see their locations on a map view (via satellite) if you need to find the nearest available engineer.
Can I use RedZebra on my mobile?
Yes. As with all aspects of RedZebra, our software is accessible from any device, wherever you are. This includes smartphones, tablets and laptops.
Do we need training before using RedZebra’s field service management software?
Training on how to make the most of your field service management software RedZebra will be covered in your general training on the software.
Can I try out RedZebra before purchase?
Book an online demo to get a better idea of how RedZebra works for your business.
Why Choose RedZebra?
The best field service app does so much for a business. It comes with all the features you’d expect from a widely-used and popular field service software app, a field service tracking app with a great reputation. When you’re planning to ditch the clipboard in favour of a business-changing remote field service app you can’t do better than the RedZebra Software. It provides everything that busy field service organisations like yours need.
If you’d like to explore the potential in more detail, you can email us at [email protected] or call 01296 350350.
