Engineer Tracking
When you operate a busy service management company and want to ensure you run a tight ship, you need to know where your engineers are at any given time. Engineer tracking enables you to respond quickly to incoming calls, dispatching the nearest available engineer to the job so that you can deliver a rapid service.
Using RedZebra field management software, you can track field workers while they’re out on jobs and see a map view of their whereabouts. Keep reading to find out more about our engineer tracking module.
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Discover how RedZebra’s field service management software can help you streamline your operations.
Benefits of our Engineer Tracking Software
With the RedZebra mobile engineer tracking module, you’ll always know where your field workers are at any given time. Combined with colour-coded outstanding jobs, this allows you to dispatch the nearest available engineer to the job, allowing you to respond rapidly to urgent calls and to deliver the best possible service to all your customers. This also allows your company to operate with maximum efficiency, making best possible use of engineers’ time and reducing the running costs of your business.
The main benefits of our field worker tracking software are:
Realtime locations
RedZebra keeps you informed of your field workers’ geographic locations in real time, so you’ll never be in the dark about who’s where – even when they’re travelling between jobs.
Map view
For total ease, see your engineers’ whereabouts overlaid on a map, alongside outstanding jobs, so that you can match the nearest engineer with an incoming call. This auto-refreshes, giving you live information on a single screen.Optimal performance
Using engineer tracking software, you can optimise the performance of your business by reducing the time it takes to respond to calls, maximising engineers’ schedules and lowering your operating costs.Integration
RedZebra also integrates with most of the main vehicle tracker providers, which can incorporate live information into our service management software to enable you to manage your jobs and engineers.
Book a Demo
Discover how RedZebra’s field service management software can help you streamline your operations.
Who is our Engineer Tracking Software for?
Businesses in a huge range of industries take advantage of RedZebra’s sophisticated engineer tracking software features to enable them to run a smooth operation. Our customers range from elevator maintenance companies who need to be able to see the nearest engineer to an urgent stuck lift emergency, to water treatment, and any other companies who simply want to be able to respond to calls in a timely manner with maximum efficiency.
Here’s what some of our customers have to say about using RedZebra software to track the whereabouts of their engineers.
Common FAQs about our Engineer Tracking Software
Any questions about the Quote module of RedZebra? Here are some of the things we’re sometimes asked about how to use our quoting software to streamline your business.
What is Engineer Tracking Software?
Engineer tracking software uses GPS tracing to show you where your field engineers are at any given time – whether they’re at a customer’s premises or en route to their next call.
Why is Engineer Tracking Software beneficial?
Engineer tracking enables you to respond to incoming calls quickly and efficiently by assigning the nearest available engineer to the job. Not only that, but it lets you make best possible use of your engineers’ time, maximising your efficiency and keeping costs to a minimum.
How to use our Engineer Tracking Software?
Your engineers use RedZebra from their mobile devices, which will track their location using GPS and enable you to see where they are on a map back at your HQ.
Can I use RedZebra Engineer Tracking Software on my mobile?
Do we need training before using the Engineer Tracking module?
Can I try out RedZebra Engineer Tracking module before purchase?
Engineer tracking is part of RedZebra, and it’s up to you whether or not you’d like to use it. If you’re an existing customer, we’d be happy to show you how to set it up so that you can try it, or we can link it into your existing built-in vehicle trackers. Please contact our Support Team.
Book a Demo
Discover how RedZebra’s field service management software can help you streamline your operations.
When you transfer your business operations to RedZebra, you’ll enjoy a number of benefits. These include:
Call Management
RedZebra’s call module gives you all the space you need to add, monitor, schedule and store details about calls. This powerful yet intuitive system has been designed to allow you to operate smoothly and efficiently and provide a top notch service to your clients or customers. Keep reading to find out more about its top features.
Inventory Stock Management
It can be challenging to keep track of items you may be holding at different stock locations, such as your warehouses and vans, but not with RedZebra’s stock module. Using this module, you’ll be able to keep tabs on how much stock you have, where it is, and where it’s going. Keep reading to find out more about the powerful features of this useful module.
Mobile App Management
RedZebra Mobile is designed for use by your engineers and will speed up the time it takes them to record details of jobs when they’re out in the field. This clever web-based software runs on handheld devices, including smartphones, tablets and laptops, so that your engineers can take RedZebra with them wherever they’re on call. User-friendly and intuitively laid out, it allows engineers to create Field Reports on the go, recording actions taken during jobs and assigning them to a particular customer and site location.
