Based in South Bristol, Access Able offers an extensive range of mobility equipment and home care products to assist the elderly, disabled and infirm. They’ve been in business over 20 years, becoming a WHICH_? trusted trader and improving their customer’s quality of life.

Access Able is very much a family owned and run business; three different generations have worked behind-the-scenes and on the shop floor. We asked Angela Garton, who manages the finances at Access Able, what she thought about RedZebra and our Call2Field software…

“Changing to a new database is a massive step for any business. Even if it is a required step the element of change can be very unnerving, so getting it right is really important. Our search was a bit start / stop because of covid and then got put on hold but in 2022 we decided to take the plunge. I found three companies online via a Google search and had demos from each company. For us RedZebra from the get go was the favourite, the system suited our business the best and the demonstration itself was well put together. We are a small family business so didn’t have thousands of pounds to outlay into a new system but with RedZebra we were able to pay monthly, which suited us brilliantly.”

“The implementation process was challenging and took a few months to achieve what we wanted but Darryl (RedZebra’s Implementation and Training Manager) was there every step of the way. He took the time to understand our business and suggest different ways of doing things and what he thought would work best.”

The brilliant team at Access Able help maintain, repair and service mobility equipment and daily living aids. From manual wheelchairs, to scooters, to stairlifts and profiling beds, they aim to provide a prompt and efficient service.

Their knowledgeable engineers deal with out-of-hours emergency jobs, as well as mobile rescue and repairs, so they needed a system to help keep up (and exceed!) with their customer’s expectations. RedZebra has given them the tools they need to complete their job effectively and efficiently, while the team in the office have maximised their productivity by significantly reducing the time spent on admin and giving management a clear overview of the business operations.

“The first 6 months were challenging with everyone learning a new system and the engineers learning to use an app, but we have finally come out the other side.”

“Every business is different but I would have no hesitation in recommending RedZebra for their system but also the customer service.”

“The support team are amazing and always on hand if you need them and the great thing about the system, is it is constantly evolving with new updates.”

RedZebra offers a quick set up, low start-up costs, personalised implementation and expert advice from a UK Support Team. If you’d like to enjoy the same field service management (FSM) benefits as Access Able, give us a call on 01296 350350 or email [email protected].