Fire & Safety
When it comes to installing and maintaining fire and safety protection equipment, providing a timely and professional service is paramount. From initial installation to the on-going maintenance that ensures life-saving protection equipment continues to work as it should, your engineers carry out a variety of different services in the course of their day-to-day work.
Juggling this range of incoming calls – prioritising them and assigning them to suitably qualified engineers – can be a challenge for busy and successful safety protection equipment installation businesses. That’s where our fire protection service software can help. No matter how many calls you have coming in, our fire safety business software makes it easy to keep on top of them and ensure that work is recorded and customer signatures captured for sign-off.
Keep reading to find out more about how our fire safety service management software can streamline your safety and fire protection business, from customer data storage to stock control.
Book a Demo
Discover how RedZebra’s field service management software can help you streamline your operations.
Fire & Safety Service Management Software Features
Our fire safety equipment service management software is packed with features designed to help you run a smooth operation and deliver the best possible service to your customers. Its top features include:
Customer management
Accessible from anywhere, RedZebra gives you a secure hub where you can safely store all your customers’ details, from their names and addresses to the safety and fire protection equipment you’ve installed for them and when it’s due for maintenance. Our customer management software also holds a complete history of the work you’ve carried out for them, as well as service level agreements and contracts.
Call logging
You’ll always know the status of outstanding calls, with colour-coding to help you prioritise them and a map view to help you assign them to the nearest available installation or maintenance engineer. When an engineer has completed a job, the call management software lets them log details of work against that job using their handheld device, even allowing them to obtain customers’ signatures for instant sign-off.
Stock control
When you’re installing and servicing security equipment and fire safety equipment such as fire alarms, extinguishers and sprinklers, you need to know how much stock you have at any given time. Our stock management software lets you monitor stock levels of all your equipment, spare parts and other products you need to provide a fire and safety protection service, keeping track of what you have sitting in vans as well as products back at base.Quotes & Invoicing
Keep your accounting simple by sending quotes and invoices directly from the system, which maximises incoming business and lets you know the status of outstanding invoices so that you never miss a payment. Link it with your accounting software for seamless accounting.Reporting
Make use of our comprehensive reporting suite to keep tabs on how your business is performing, from monitoring your KPIs to assessing the performance of individual engineers.On-premises or in the cloud
Whether you’re looking for an office-based solution or need to access it from anywhere (the cloud), our field service software for fire and safety businesses is tailored to your needs.
Book a Demo
Discover how RedZebra’s field service management software can help you streamline your operations.
Key Benefits of our Fire & Safety Software
Enhanced communication
Our software enables smooth two-way communication between you and your engineers, allowing you to manage their workloads while making scheduling as efficient as possible.
Improved customer service
From customer satisfaction monitoring to a historical record of work carried out that could enable a first-time fix, our software allows you to offer the best possible service to your customers.
Save time & money
It will speed up the everyday admin and reduce costs such as mobile bills, freeing up more budget for other areas of your business.
Avoid duplication & errors
You’ll only ever need to input information once, and you’ll never have problems reading poor handwriting.
